Mentioned below are the important details for the applicants:
· Last date of registering for the centralized aptitude test: Saturday, 28th February 2009
· Only dates to log in and get the test hall ticket from ‘My Account’: Tuesday, 3rd March 2009 and Wednesday, 4th March 2009
· Test date: Sunday, 8th March 2009
· Each candidate appearing for the test is expected to carry a copy of the hall ticket and photo identity proof- college id card
In case some candidates find difficulty in registering online for the test, they can follow these steps:
1. Log on to www.TestFunda.com and click on Register Free! icon on the top right hand corner of the page
2. On the register page, pls. click on ‘Looking to register for TestFunda job recruitment tests (March 2009)?'
3. After filling in all the required details in the fields provided, the registration for the recruitment test will be complete.
4. Login on 3rd March to get all the details – hall ticket, test centre, time of test, candidate code etc.
We look forward to your students taking the centralized test, clearing all the selection rounds, and proving to be the best of intellectual assets for TestFunda.
Regards
Team TestFunda
Saturday, February 28, 2009
Sunday, February 1, 2009
Job Profile for Convergys
This is to confirm that Convergys would be coming down for a campus drive scheduled as on
We invite applications for :
CCO ( Customer Care Officers)
TSO (Technical Support Officers)
- For CCO positions Graduates with excellent communication skills may apply.
- For TSO positions Graduates with knowledge of computers & internet may apply.
On an average a Successful applicant can expect an amount ranging from 13K & above apart from their retention bonus of 25K.
An applicant with a 1 Year experience can expect an amount from 15.4 K & above apart from their retention bonus of 25K.
Please note the Hiring Zone Limits for Convergys Thane as follows:
Central Suburbs : Byculla to Ambernath.
Western Suburbs :
Harbour : Mankhurd to Mazgaon & Vashi to Khargar.
Also please find below the job description for the above mentioned positions.
Job Description for CCO.
Principal Duties and Responsibilities:
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Place and/or receive customer inquiries that may require deviation from a script.
Provide answers and/or advice to customers based on their particular requirements and customer profile.
Update customer records.
Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.
Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
Education & Professional Certifications:
Graduates with excellent communication skills .
Candidate Profile:
Knowledge of basic computer operations.
Willingness to rotate shifts, as needed.
Ability to learn.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Possess a drive to achieve as well as insight into self and others.
Environment, Physical & Other Requirements:
Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees.
Job Description for TSO.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Use decision-support tools to respond to common customer work/service order inquiries and requests.
Prepare customer correspondence.
Solve problems using agreed upon procedures.
Offer solutions to basic customer issues.
Maintain basic knowledge of client products and/or services.
Education & Professional Certifications:
High school diploma or equivalent experience.
Candidate Profile:
Knowledge of basic computer operations.
Willingness to rotate shifts, as needed.
Ability to learn.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Environment, Physical & Other Requirements:
Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees.
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